Privacy Terms

Privacy Policy

At Inset we understand that protecting your privacy is important. We hope that our simple approach to collecting and using your personal information enables you to feel in control of the process. This privacy information notice is in addition to our Website Terms and Conditions.

Why do you collect information ?

We collect information about you in a number of different ways to support you in the business process, and in each case, we will try to limit the amount of information that we collect to protect your privacy. Where possible, we will allow you to decide how much or how little to share with us.

What information we collect

'Identity Data': including your first name, middle names, maiden name, last name, marital status, title, date of birth, photographic identification and gender;

'Contact Data': including your billing address, delivery address, email address and telephone number;

'Financial Data': including your bank account and payment card details;

'Profile Data': including your usernames and passwords, purchases or orders made by you, your interests, feedback and survey responses;

'Usage Data': includes information about your use of our website. Additional information about personal data we process based on your usage of our website is available in the privacy notice for our website (which can be accessed from the cookie policy

When we collect information and from whom

We collect this through our website "contact us" section, or when you call or email us directly.

Why we need this information

We need this information to deal with your initial enquiry, and register you on our systems, and begin the initial contact process with you.

How long we will keep a copy of this information

We will hold this information when we are actively dealing with and for 36 months afterwards for tax reasons. Please note even if you ask us delete you from our customer database we do legally still need to keep a copy of your contact details for 22 months after the end of that financial year for tax compliance reasons, although we will no longer be in contact with you directly.

How we use your personal information

We use the personal information that we have obtained for a number of specific reasons:

Whilst we do not compel you to provide us with information, if you do not provide us with information it may affect our ability to perform the services to the best of our ability. We will try to explain why we need the information that we are requesting, but please ask us if you are unsure

Sharing Information

We do not share your contact details with any third party business directly. We may in the future share analytics information from visitors to our website with search engine providers to assist us to improve or optimise our website. If we do implement cookies on our website our cookie policy will be updated accordingly for you to view in the public domain.

We may also disclose your personal information to third parties where we are under a duty to share your personal information to comply with a legal obligation, or to enforce or apply our terms of use, or for the purpose of fraud protection or identification management.

Keeping your personal information secure and confidential

We recognise that you are sharing confidential information with us, and all information that you provide to us, or we collect about you, is stored on secure servers. We have in place physical, electronic and managerial procedures to safeguard and secure your information.

Our staff have limited access to your data, and are trained to ensure that it is protected, and kept secure. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. We do not store your information for longer than is necessary to provide the service, and to ensure that we have appropriate auditable records for business purposes.

Your rights in Law

You have the right to request that we provide you with access to your own personal information, and for us to explain our processing of your personal information. This is known as a subject access request. We may charge a fee for this in some circumstances.

Additionally, you may request that we:

You can find information on these rights, including any limits on how they can be applied on the Information Commissioner's website – www.ico.org.uk.

If you have any questions about how we handle personal information, are unhappy with how we are using your personal information or have handled a request you have made please contact either Name and we will try to resolve your concerns. You also have the right to complain to the Information Commissioner's Office.

Changes to this privacy notice

Any changes we may make to our privacy notice in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy notice.

Law and Jurisdiction

This privacy information notice is subject to the laws of England, and the non-exclusive jurisdiction of the English Courts. If you are domiciled in Scotland, Wales or Northern Ireland it can be enforced in your local court system.

Inset is the trading name of Inset Design and Development.

For more information or if you have any questions please call Paul Knight on 07837 529 457

Inset, 9 Enfield Gardens, Peterborough PE3 9RP